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We are currently recruiting for this newly created role to support the Operations Manager (Southern UK) and work in partnership with ourAccount Manager (North UK).

The main responsibilities are to generate sales as well as be responsible for selected Sega Amusements International Ltd accounts including the day to day running of arcades with key revenue partners.

Your Key Responsibilities

  • Weekly reporting of all southern UK account sales to both the revenue partner and SEGA Management team.
  • Review individual machine performance and propose changes if underperforming.
  • Review pay-out ratios on all products, on selected accounts and work with the Operations Service Manager to correct any over/under pay-outs.
  • Review stock control levels on all designated accounts and ensure there is the correct levels to service the operation.
  • Produce monthly report on the income performance on the designated account.
  • Complete audits on locations to ensure equipment is operating & presented in full working order.
  • Source new profitable accounts alongside the Operations Manager to continue the expansion of the operations division.
  • Resolving complaints and preventing additional issues by improving processes.
  • Acting as a client advocate with a focus on improving the buyer experience.

This role will involve extensive travel across the  .

Required Keys and Experience

What will you need to succeed in this role?

  • Experience of developing effective customer relationships, generating real business growth, and winning and developing new business. 
  • Track record in developing and implementing SLAs and delivering optimum customer service in line with SLAs. 
  • Track record in delivering clear and measurable improvements in across account portfolio. 
  • Excellent influencing and negotiation skills, superior networking skills. 
  • Innovative approach with the ability to move quickly to exploit business opportunities. 
  • High level of personal drive and motivation for achieving stretching targets.  

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