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Multi-Site Field Service Assistant

Reporting To: Operations Service Support Manager

Location: Regional Role (TBC) (Flexibility required during high season)

Hours: Permanent, Full time (40 hours a week) Tuesday to Saturday

Job Summary

Provides ongoing support for the installation, maintenance, servicing and removal of Sega Amusements equipment across the region.

To deal with minor malfunctions and prepare equipment for our customers and to provide customer satisfaction through hard work and dedication.

Key Responsibilities

  • Provide a professional and efficient basic repair and maintenance service to a full range of coin operated amusements in a safe, professional and cost-efficient manner. Independent patch coverage attending for 1st line reports to see if issue can be cleared or if it needs to be escalated to an engineer for work.
  • Visit selected outlets to maintain and service Company equipment according to specification, to a high standard and on time whilst providing an outstanding level of customer service at all times.
  • Carry out basic mechanical and diagnostic circuitry work
  • Carry out the installation and removal of Company equipment as required by using meters, electrical parts, hand tools and soldering irons. Assisting with operation logistics via transfer of tickets/stock/parts from site to site within the patch to reduce downtime or top-up busy sites in an emergency
  • Efficiently interpret user manuals and wiring diagrams to keep machines in proper order and carry out various diagnostic tests including the identification of common problems with components like controls and audio systems and order replacement parts.
  • Refill and merchandise selected machines as required
  • Ensure that prices of play or alterations of machines which could be deemed to be illegal are never undertaken.
  • Always maintain a professional appearance and manner at all times, consistent with client and company expectations, and in doing so help to promote the image of the Company
  • Ensure the completion of all required documentation is completed in full and in the timely manner required and in accordance with any guidelines or schedules issued (including expenses claims etc)
  • Ensure that the Company vehicle entrusted to you is kept clean and serviced in accordance with the company requirements
  • Maintain a daily accurate vehicle petrol/maintenance record  
  • To communicate regularly with Area Manager and to work to the rota as laid down by the Area Manager on a monthly basis.
  • To provide regular maintenance and service cover where directed and to ensure that
  • Ensure that you maintain an adequate tool kit to enable you to complete your duties to a high standard of professionalism.
  • Observe and adhere to company Health & Safety requirements and contribute to a healthy and safe working environment.
  • Ensure all company equipment is kept secure at all times
  • Assisting the collector with manual handling of coins and clearing 1st line issues found during collection (investigation of low cash in box, replacement of bad locks etc)
  • Assisting with operation logistics via transfer of tickets/stock/parts from site to site within the patch to reduce downtime or top-up busy sites in an emergency
  • Attendance at all Sega Amusements International corporate events.

Health and Safety

  • You must co-operate with management in discharging its responsibilities under the Health and Safety at Work Act 1974 and take reasonable health and safety precautions for yourself and others and ensure the agreed safety procedures are carried out to maintain a safe environment for employees and visitors.

Equal Opportunities

  • The Company aims to promote equal opportunities. You must ensure that you treat members of staff, clients and visitors with dignity and respect at all times and report any breaches that you witness to the appropriate manager.

Code of Conduct

  • You are required to work in accordance with the code of conduct for your professional body.

The above list is not exhaustive but aims to provide a broad range of duties and key responsibilities of the post.




Employee Profile:

Multi-Site Field Service Assistant




e.g. Qualifications, experience, training

  • Hold a recognised and relevant engineering qualification (BTEC or equivalent)
  • Hold a full, valid driving licence
  • Ability to carry out a significant amount of manual handling.
  • Hands on approach to installing technical products
  • Significant arm, hand and finger dexterity, coordination, near vision and control precision
  • Good health and safety knowledge


  • Strong interpersonal skills
  • Proven ability to organise own workload and prioritise tasks effectively.
  • Committed to safety


  • Team player, but willing to accept responsibility
  • Positive attitude, enthusiastic and honest
  • Highly motivated and uses initiative
  • Cooperative and helpful at all times
  • Able to participate in a successful, committed and motivated team


  • Extensive travel throughout territory on a daily basis.
  • Flexible approach to work and be prepared to work extra hours and cover other locations as and when required is essential.
  • Be able to work a minimum of 40 hours per week (Tuesday to Saturday)

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