SEGA Amusements International

Dear Customer,
Please fill in the form below to request a Warranty Claim or Non-Warranty Repair. Our service team will review the request and you will receive an automated approval with return instructions. If you have any supporting pictures to help us diagnose the fault, you can upload later in this form.

For any reason that the product is not supported or we require further information, we will contact you using the details that you have provided.

(EMEA) If you have any other inquiries, you can send an email to technical@segaarcade.com
(US) If you have any other inquiries, you can send an email to support@playitamusemets.com

Contact Details

Company Name * This field is required

Contact Person * This field is required

Contact Email * Thies field required valid email

Ship To Address * (This is where we will return your item(s) back to you)

Address Line 1 * This field is required

Address Line 2 This field is required

Address Line 3

City/Town * This field is required

State/Region/County * This field is required

Postcode / Zip Code * This field is required

Country * This field is required

Phone Number * This field is required

Purchase Order Number: Optional - Insert your company PO number or Reference Number if applicable

Step 2

Warranty*

Repair Request
(Non - Warranty)*

This field is required

Product Information

Game/Product Name * This field is required

Serial Number * This field is required

Item to be Repaired * This field is required

Description of Fault

Please include as much detail as possible

Upload Attachments (Attachments can be PDF, JPEG, PNG, HEIC. Max 500MB per file.) Please attach at least one file File is too big

Action Taken to Rectify Fault

Describe any countermeasures taken such as parts already fitted in an attempt to rectify the fault

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